Forum Discussion

SixtyFour's avatar
SixtyFour
Helpful | Level 5
4 years ago

Cannot Restore Deleted Files

Hi Everyone.   I had a hard drive failure and when the drive died Dropbox saw the missing files and began deleting them. I didn't catch it until about 60k of files were deleted from Dropbox.   ...
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Just to explain how this works.... Dropbox restores things quickly back to the website/cloud - however, it then takes time (sometimes) to restore back to connected devices as that part is linked to how quick peoples internet connection is 🙂

MYDA's avatar
MYDA
New member | Level 2
4 years ago

i tried a few times to restore a huge batched of files, but after "successfully restored", they were not actually done but still in the "deleted files". what happened to it?  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey there, MYDA, I'd be happy to help with that! 

     

    Have you tried restoring the content from a totally different browser? If I were you, I'd also try an incognito tab on your current browser too.

     

    Can you give this one a go, and update me on the results?  Thanks! 

    • SixtyFour's avatar
      SixtyFour
      Helpful | Level 5
      4 years ago

      My guess is it is the same that happened to me. Everytime you refresh deleted files it will show less files to restore but there is no other indication it is working. I tried other browsers too and it didn't work. Definitely something on the Dropbox side

    • UzairH's avatar
      UzairH
      New member | Level 2
      4 years ago

      This looks to be a bug and a very disconcerting bug.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi UzairH, let’s check this together. 

         

        Can you please walk me through the exact steps that you took in order to restore your Dropbox files? 

         

        Did you receive any kind of error during the process perhaps?

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