Forum Discussion

SixtyFour's avatar
SixtyFour
Helpful | Level 5
4 years ago

Cannot Restore Deleted Files

Hi Everyone.   I had a hard drive failure and when the drive died Dropbox saw the missing files and began deleting them. I didn't catch it until about 60k of files were deleted from Dropbox.   ...
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, MYDA, I'd be happy to help with that! 

 

Have you tried restoring the content from a totally different browser? If I were you, I'd also try an incognito tab on your current browser too.

 

Can you give this one a go, and update me on the results?  Thanks! 

SixtyFour's avatar
SixtyFour
Helpful | Level 5
4 years ago

My guess is it is the same that happened to me. Everytime you refresh deleted files it will show less files to restore but there is no other indication it is working. I tried other browsers too and it didn't work. Definitely something on the Dropbox side

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