Forum Discussion

SixtyFour's avatar
SixtyFour
Helpful | Level 5
4 years ago

Cannot Restore Deleted Files

Hi Everyone.   I had a hard drive failure and when the drive died Dropbox saw the missing files and began deleting them. I didn't catch it until about 60k of files were deleted from Dropbox.   ...
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, MYDA, I'd be happy to help with that! 

 

Have you tried restoring the content from a totally different browser? If I were you, I'd also try an incognito tab on your current browser too.

 

Can you give this one a go, and update me on the results?  Thanks! 

UzairH's avatar
UzairH
New member | Level 2
4 years ago

This looks to be a bug and a very disconcerting bug.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi UzairH, let’s check this together. 

     

    Can you please walk me through the exact steps that you took in order to restore your Dropbox files? 

     

    Did you receive any kind of error during the process perhaps?

    • Uzair H's avatar
      Uzair H
      New member | Level 2
      4 years ago
      I deleted files which went to the Trash folder. A few minutes later I realized I needed those files, so using the web interface I selected them and clicked restore.

      My files took hours to restore, making me lose valuable time.

      This is was a deal breaker for me and I have moved on to other cloud storage services now.

      Thanks

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!