Forum Discussion

SixtyFour's avatar
SixtyFour
Helpful | Level 5
4 years ago

Cannot Restore Deleted Files

Hi Everyone.   I had a hard drive failure and when the drive died Dropbox saw the missing files and began deleting them. I didn't catch it until about 60k of files were deleted from Dropbox.   ...
restore
UzairH's avatar
UzairH
New member | Level 2
4 years ago

This looks to be a bug and a very disconcerting bug.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi UzairH, let’s check this together. 

 

Can you please walk me through the exact steps that you took in order to restore your Dropbox files? 

 

Did you receive any kind of error during the process perhaps?

  • Uzair H's avatar
    Uzair H
    New member | Level 2
    4 years ago
    I deleted files which went to the Trash folder. A few minutes later I realized I needed those files, so using the web interface I selected them and clicked restore.

    My files took hours to restore, making me lose valuable time.

    This is was a deal breaker for me and I have moved on to other cloud storage services now.

    Thanks

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