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PixmaStar's avatar
PixmaStar
New member | Level 2
6 months ago

Can't copy or move online-only files to my computer's Desktop

Yesterday I uploaded files to my profile from another device and the upload was fast and successful. However, today, when I try to copy these files (the size of the folder with files is 300-400 MB), ...
Organize
PixmaStar's avatar
PixmaStar
New member | Level 2
6 months ago

I probably found a problem. I have several folders in my account, but they have different status (there is a status with a green checkmark and there is a status with a cloud). When I try to copy a folder that has a status (green checkmark), then copying occurs without problems, but when I try to copy a folder with a status (cloud), copying does not occur.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Oh, I see now, thanks for the additional details and clarifications PixmaStar  

What you mention is actually expected when it comes to online-only files, as they'd need to be made available offline on your computer before they can be copied or moved to your computer's Desktop (or any other) folder. 

For more information on the syncing icons and their meanings, you can take a look at this Help Center article. 

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