We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Solved
Can't fully delete photo, even after permanently deleting it
I deleted a photo from dropbox, then delete permanently from the website menu, however it's still accessible online by viewing the photo driectly using the
previews.dropboxusercontent.com/p/thumb/ URL. How do I also have this deleted?
I accessed the URL today on the PC I originally deleted the image as well as a device on another network, and the image is no longer there.
I assume it took a while before the image was completely removed from the server side.
The issue seems to be resolved, thank you for your support.
6 Replies
- Hannah
Dropbox Community Moderator
Thanks for letting us know, JohnJohn78.
Have you tried clearing your browser's cache, to see if that helps?
Keep me posted.
Hi,
No, I haven't, but after deleting the photo I accessed the same link from a different device on a different network and was still able to view it on the other device also.
- Hannah
Thanks for the update here, John.
How was this link created?
It was created by right clicking on the file in Windows and selecting ”Copy Dropbox Link”
- Megan
If you could clear your cache, and try again that'd be amazing JohnJohn78!
And if you could also send us a screenshot, I'd appreciate it in order for us to have a visual too.
I accessed the URL today on the PC I originally deleted the image as well as a device on another network, and the image is no longer there.
I assume it took a while before the image was completely removed from the server side.
The issue seems to be resolved, thank you for your support.
