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Big Slim's avatar
Big Slim
New member | Level 2
2 years ago
Solved

Data Loss After PC Factory Reset

Hello - Recently, I reset my computer to factory settings due to a suspicion of hacking. As a result, I had to format my drives, including one that was linked to Dropbox. Before the reset, I checked ...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Big Slim wrote:

I am reaching out to see if there is any possibility for Dropbox to recover these files. I would greatly appreciate any assistance or guidance, as these files are of significant importance to me.

How did you check they were uploaded to Dropbox? Did you go to www.dropbox.com/home to look? OR did you just check the folders on your machine?

 

What does www.dropbox.com/events show?

 

And do you still have quota available? www.dropbox.com/account

 

Note: if they were never uploaded to Dropbox in the first place (say because it wasn't given enough time, or, you were over quota and so syncing stopped) they are not recoverable via Dropbox because Dropbox doesn't even know they exist. 

Big Slim's avatar
Big Slim
New member | Level 2
2 years ago

Thanks Mark. It looks like I can see them marked as deleted in www.dropbox.com/events. Is there a way to recover them from here? 

    • Big Slim's avatar
      Big Slim
      New member | Level 2
      2 years ago

      I was previously a free user but have recently upgraded to an essentials account. Since I was a free user when the 30-day period ended, does that mean I'm still out of luck?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        Big Slim wrote:

        Since I was a free user when the 30-day period ended, does that mean I'm still out of luck?

        It relates to the date they were deleted I'm afraid. So if you were a free user at point of deletion then the 30 day window applies. Even an upgrade the next day doesn't give you 180 day recovery.

         

        So, yes, unfortunately you are out of luck. 

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