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Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
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Hi! No, I don't have other devices connected to the account and the email was made with yahoo.
I was looking through the emails I received in all these years from dropbox and like 1-2 years ago they said that they deleted my account due to my innactivity, but after that email, I still got other emails saying that my memory was full and I should upgrade my plan. So my question is: is it not closed?
- Jay
Dropbox Community Moderator
If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. Hi Jay
I have a similar issue. I am trying to set up Dropbox on a second device but cannot remember password. Have requested a email to the email address that is in my profile multiple times but have not received it. It is not in my junk or spam folders and I have added Dropbox to my address book.
Need help
Daryl
I can't delete my account because I don't remember the password.
When I try to reset password - I don't get an email.
I have access to the account - via Google Sign In
How can I delete an account?Hey there!
I can't delete my account because I don't remember the password.
When I try to reset password - I don't get an email.
I have access to the account - via Google Sign In
How can I delete an account?- Walter
Hey Goldfich, sorry to hear you're having issues with this.
Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?
Hi Walter,
I have seen previous instructions.
The contact has been made.
I still can't get the letter.
