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MajinBrut's avatar
MajinBrut
New member | Level 1
2 years ago
Solved

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder. 

I've tried many times (I waited 24 hours because I tried too many times, but the situation is the same)

Thank you for your attention.

account access
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  • Walter's avatar
    Walter
    2 years ago

    Does this mean we're good to go ahead and send you an email from our end to investigate further MajinBrut ?

10 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MajinBrut, sorry to hear you're having issues with this.

    Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

    Do you have any other devices connected to your account?

    This will help me to assist further!

  • MajinBrut's avatar
    MajinBrut
    New member | Level 1
    2 years ago

    Thanks you for the answer, I added the address buy It didn't work.

    I have no other devices connected (I had a Dropbox folder on my old desktop PC, but It has been dismantled)

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MajinBrut, in this case, would be okay for me to reach out via email?

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Does this mean we're good to go ahead and send you an email from our end to investigate further MajinBrut ?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that MajinBrut

    I've just sent you an email so whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

  • MajinBrut's avatar
    MajinBrut
    New member | Level 1
    2 years ago

    Ho, Sorry but I didn't ser the mail in time.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi MajinBrut - I was able to find your email and just replied to you.

    Thanks for the nudge!

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