Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MajinBrut's avatar
MajinBrut
New member | Level 1
2 years ago
Solved

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder....
account access
Account Settings
  • Walter's avatar
    Walter
    2 years ago

    Does this mean we're good to go ahead and send you an email from our end to investigate further MajinBrut ?

MajinBrut's avatar
MajinBrut
New member | Level 1
2 years ago

Hi, ok thanks 👍

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying that MajinBrut

I've just sent you an email so whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

  • MajinBrut's avatar
    MajinBrut
    New member | Level 1
    2 years ago

    Ho, Sorry but I didn't ser the mail in time.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi MajinBrut - I was able to find your email and just replied to you.

      Thanks for the nudge!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!