We’re Still Here to Help (Even Over the Holidays!) - find out more here.
I've accidentally joined a Dropbox team, thinking it was a client sharing a file
Ive been using Dropbox to run my subscription business for 7+ years. Yesterday, I inadvertently clicked on a link thinking it was a shared folder with a client. I have now joined their team, and my acvpunt has merged with theirs. They have ALL my business/tax information and client files. Ive tried to contact them to no avail, I don't think they'd used Dropbox before, and don't really know what they're doing. My account has hundreds of subscriber folders, all linked to specific URLs, so I cant lose my account. I've been a paying customer for years, however support so far has been non-existent, stating that i must contact this non-contactable "admin" for them to restore... potentially DELETE my entire account. I really need my account separated ASAP, my entire business and livelihood depend on it. I can't believe something so catastrophic comes with no warnings! If anyone can please help, I'll be forever in your debt.
I need help accessing my Dropbox account. No access to email, so I can't receive the security code.
Subject: Urgent Account Recovery Request – Lost Gmail Access Hello Dropbox Support, My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lost access to this Gmail account and cannot receive verification codes. I attempted the recovery form multiple times, but it now says I have tried too many times and instructs me to contact support. I have always used the free Dropbox plan. To help verify ownership, here are details I can provide: - Devices I used with Dropbox: [list PC names, phone models] - Shared folders/files I remember: [list names] - Contacts I shared with: [list emails if possible] - Any old Dropbox emails/screenshots I still have - Approximate date I created the account: [month/year] I kindly request that you manually verify my account and update the linked email to a new one I control, so I can regain access to my files. Thank you for your assistance, Freddy
Can't access account under deleted email
Hi, I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset, or sign-in code.. something of the sort. The point is, whatever it sends to the email, it is deleted and I cannot retrieve what is necessary to sign-in. This account might be the last place on earth to house invaluable pieces of my teenage years that I would like to retrieve. Is it at all possible to regain access given my situation? Thanks for reading, Trent C
Not receiving the 6-digit security code so I can't access my account.
I'm trying to log in to my computer, but I never receive the confirmation code, even after waiting several minutes. It's not in my spam or junk mail folder, and I've added no-reply@dropbox.com to my contacts, but I'm still not receiving the code. Could you please help me recover my account? I'm very worried.
Why am I not receiving a verification code to my email anymore when trying to log in?
Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't see it an an option. How to i add using email as login authentication option? Why does dropbox send send to the Dropbox app to. Authenticate log in? I don't remember changing it to that. Did this change at some point or did I change the setting without realizing it. Thanks!
Wondering if my inaccessible account still active?
Hi, I’m wondering whether my inaccessible account is still active. I looked around but because I’m feeling anxious I couldn’t find a definite answer, and I’d really like some reassurance. Years ago, my old email was compromised during a time when I was unwell. It was part of a data breach, and in a panic I permanently deleted it (which I know was my own mistake). Today, years later, I suddenly thought about that old email again. Because everything back then was such a blur, I wondered whether I might have had a Dropbox account associated with it. When I tried signing in with the old email and password, it said it sent a code to that old email address, which I can no longer access because it was deleted. Many scenarios playing in my head, like one: I don’t know whether someone might have accessed my Dropbox account and downloaded the app on their phone or computer and it’s active? But since the email address itself is no longer active, I’m not sure what happens. I thought inactive accounts were eventually deactivated, or that files might be deleted after a long period of no access, or so I’ve read on here. I really hope that’s the case, especially because I may or may not have stored old sentimental family photos there (it’s been years). Again, I fully blame myself. Ive tried the recovery form, and now I’ve contacted support, although from what I’ve read on other forums, it’s unlikely they can help if you no longer have access to the associated email (I’m not angry at them). Still, I’m praying and hoping at least that if there were files and photos in them that they would have been deleted by now due to inactivity? Any advice appreciated. - Dropbox Plan - Standard Are you a Team Member or Admin? Not part of a team. Owner of account. Do you have access to the email linked to the account? No. Are there any devices connected to your Dropbox account? Once, but that old computer had seen its days.. it’s no longer working.
No longer have access to my account email to receive one-time login code.
Hi there! I created a Dropbox account years ago with my college email and have never had an issue getting into my account. Dropbox is now asking me to enter a 6 digit code that is being sent to that college email - I’m assuming because I got a new phone a few months ago. I no longer have access to that email so cannot get the code to login to my Dropbox. I have the correct password and everything, just can’t get that verification email. There is not a customer service phone line unfortunately so I’m not sure how to go about getting into my account! I submitted a form about it but haven’t heard anything back. Has anyone had any experience with finding a solution to this problem?
