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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Goldfich, sorry to hear you're having issues with this.

 

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

Goldfich's avatar
Goldfich
Explorer | Level 3
3 years ago

Hi Walter,
I have seen previous instructions.
The contact has been made.
I still can't get the letter.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Did you also check your email's spam/junk folder after resetting your account's password Goldfich?

    • Goldfich's avatar
      Goldfich
      Explorer | Level 3
      3 years ago

      Yes, of course.
      Empty, no letters!

      All other letters come and go.

      • Goldfich's avatar
        Goldfich
        Explorer | Level 3
        3 years ago

        Maybe there is a way for your admins to delete the account by mail request?
        Or what options can you suggest?

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