Forum Discussion

Shauni0007's avatar
Shauni0007
Explorer | Level 3
3 years ago

Deleted files from my basic Dropbox

I accessed my Dropbox and all of my files had disappeared.  I have a basic account and I queried this - managed to get support who said that they could see my files, but I couldn't.  I got a message ...
Dropbox Basic
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you have a Basic account and these files got deleted back in January, then I’m afraid they’re no longer recoverable, since there’s a 30-day file recovery window for your Dropbox account. 

 

However, can you please check your Dropbox email address once more (both your inbox and your spam folder) and let me know if you can see your old support ticket there?

Shauni0007's avatar
Shauni0007
Explorer | Level 3
3 years ago
I didn’t delete the folders/files though. I logged on one day and they had all gone!

I’ve already given my ticket details. The support person before said he’d try and retrieve them.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Shauni0007, unfortunately, if the files got deleted that far back, like Nancy mentioned, they cannot be recovered by us now.

     

    You might want to search any devices connected to that account, perhaps you have local copies of the files somewhere.

    • Shauni0007's avatar
      Shauni0007
      Explorer | Level 3
      3 years ago
      The first chap I dealt with found the files though. I didn’t delete them. I just need some of them back please 🥺
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Shauni0007, sorry to jump in here! 

         

        Can I send you an email, in order for us to have a closer look into this? 

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