Forum Discussion

Shauni0007's avatar
Shauni0007
Explorer | Level 3
3 years ago

Deleted files from my basic Dropbox

I accessed my Dropbox and all of my files had disappeared.  I have a basic account and I queried this - managed to get support who said that they could see my files, but I couldn't.  I got a message ...
Dropbox Basic
restore
Shauni0007's avatar
Shauni0007
Explorer | Level 3
3 years ago
The first chap I dealt with found the files though. I didn’t delete them. I just need some of them back please 🥺
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Shauni0007, sorry to jump in here! 

 

Can I send you an email, in order for us to have a closer look into this? 

  • Shauni0007's avatar
    Shauni0007
    Explorer | Level 3
    3 years ago
    Sure. I’d prefer not to put it on public forum though.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Shauni0007, I've sent you an email, please could you reply to it when you get a chance!

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