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deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted?
First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before.
It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago?
I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
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No good Rich. The reappearing files are throwing error 400 when trying to check the version history.
- Rich
Super User II
A788286432 wrote:
What recourse do we have to obtain assistance on this?
Dropbox is already aware of the issue and is looking into it. Reply back to your ticket and include a link to this thread.
This has happened to me too - a load of files and folders from 2011 and then some from about 5 years ago. All just appeared in my dropbox today. Tried to do the version history but getting an error.
Really concerning that I didn't even know these files still existed. They are personell data of old clients etc.
Have manually deleted but really want to know what is going on. Could someone update asap as this is very worrying.
Yep, deleted 2011 files started reappearing for me today as well. Hmmm...
This exact issue happening today to me as well. All my synced computers re-downloading files from 2011. Feeling privacy violations and confusion.
Yep same problem here, it's a annoying because I have limited space on my local hard drive and some large old files that just live on the cloud. Now I'm worried that I've no control over how my disk fills up. Changing password...
Same thing happening to me. I am an experienced Dropbox user and know that this might occur if files are not deleted on other devices (for reasons such as write protection or if in use and such), but that is not the issue here. These are old folder and occasional - random - files in the folders. This is a very disturbing bug, because it makes me concerned about the syncing of my current files and so on. I'd like to see Dropbox reply to this immediately, please.
- Rich
janchristensen wrote:
I'd like to see Dropbox reply to this immediately, please.
Dropbox is already aware of the issue and is looking into it. When I hear more, I'll post it.
We had the same issue, and file organization completely wackadoo. That's my technical term for the day. :)
