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deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonder why the hell dropbox is still keeping these files after a few years that they have been deleted?
First I thought it was a hack, but then I checked all my devices and what was accessing my account and indeed, everything was as it was before.
It makes me think this is a serious bug and on another note, why the hell is dropbox keeping data that was deleted 2 years ago?
I'll surprised, scared and angry at the same time. I'm not even sure where to begin! I'm now wondering about several of my clients that use dropbox in their business if the same happens.
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
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Ross_SDropbox Staff
A788286432 wrote:
I'm actually having this exact issue: files I deleted about 5 to 6 years ago are appearing back in my Dropbox. When I go to view their prior history, I get an error and it says none is available. Can someone please contact me about this? Thank you.
Sure!
I'll email you now and follow up that way.
- Ross_S
A788286432 wrote:
I just received an automated email from Dropbox Support outlining that the issue can be resolved using their self-serve help tools on the website. Furthermore, they then closed the help ticket. It's actually kind of insulting that the help request was even flagged for something like this, rather than reviewed by a human. What recourse do we have to obtain assistance on this? Do I have to spam Twitter with help messages?
Hi,
Appologies for that, I'm looking into this right now.
Many thanks.
- Ross_S
Hi all,
Thanks for reporting the issues, appologies for any inconvience, I'm looking into this for you all right now. I'll either write to each of you individually or update the thread here.
Many thanks in advance!
- Thanks Ross. Please include me in your update if you update individually. This issue is very concerning.
I too have this issue and would like a response to resolve and learn why it happend.
Another important thing to note is that the space utilization is completely off after the bizarre restoration of these files. For instance, my account space reads 0% utilization after removing these old files; therefore, I can't tell if my current files are securily accessible through my Dropbox, because it says I'm not using any space (even though they're present). This is pretty crazy stuff.
Thanks for looking into this. I have the same issue. Waiting for your reply.
I am having this issue as well. Old folders from years ago reappeared today.
And the same here. Folders from 2010/11 are back again. As far as I can see no current files are deleted or changed - just old folders reappearing.
This happened to me as well.. first thought I had been hacked because a folder of old photos (which I was not sure I ever kept) in dropbox reappered.
What is most shocking is that dropbox apparently keep files from 2010.... Will be *really* interesting to see dropbox adress this issue. Right now I feel that I will shut down my account....
