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Didn't Save, Need to Recover File
Hi there. I'd been working on an Excel doc on desktop Dropbox and accidentally closed the program without saving. Now I've lost 4 hours of progress and can only restore to the version I last saved at...
Thanks for the help. So far, no solution. I've tried Microsoft's recover unsaved changes (blank) and previous versions (also blank)
Microsoft support's service says:
"Version history in Office only works for files stored in OneDrive or SharePoint Online. If you don't see this option it's possible your file is stored in a different service or on a local device."
Is this true? Does Microsoft's version history not work at all if your file is stored in dropbox?
I had this exact same issue today. I had saved my word doc multiple times, working with my word doc in Dropbox. Then, I accidentally dropped my computer and the screen went blank. I restarted the computer, and when I opened my word doc, it only showed the version saved at 10:15 that morning, as if I hadn't saved it after that time. And Word also showed no previous versions. (That option was greyed out in Word.) So I"m afraid that the autosave function doesn't work if your document is in Dropbox. I've lost six hours of work, and now I don't trust dropbox.
- Jane
Dropbox Staff
I am also in the same boat. But I didn't experience an unexpected shut down. I had a file which I was working on, saved it (it saved properly and synced). Came back a few days later, worked on the file for a couple more hours and saved (I know I saved because I completely closed out of Word and was prompted to save before closing).
Then went back to the file a couple of days later to find that my edits had not been saved. As such, there was nothing in 'recover unsaved files' because I had actually saved it. The version both locally and online was the version that I had worked on in the first instance without any edits.
Is this some kind of reverse sync issue? I need a solution otherwise I'll have to move from dropbox to another tool. I can't afford for that to happen again
And just another update. I just did a test...
Went into the file I mentioned above. Did some more updates, saved as I went. Saved the document, closed out of word, reopened document - it only saved the edits from the save I did half way through, but not the final edits (just before I saved and closed). Luckily I copied and pasted them to another document.
