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kevinstaake's avatar
kevinstaake
New member | Level 2
7 years ago
Solved

Didn't Save, Need to Recover File

Hi there. I'd been working on an Excel doc on desktop Dropbox and accidentally closed the program without saving. Now I've lost 4 hours of progress and can only restore to the version I last saved at...
restore
  • Jane's avatar
    Jane
    7 years ago
    Hey there (kevinstaake), sorry to hear that you couldn’t locate the file version you were looking for. As an initial pointer, I’d suggest checking back at the Version History of the file in question on your account online (tip: it’s on the on the 💬 of your excel). From there, I’m wondering if the version you’re looking for was saved back on the Recents of the app you used to modify your spreadsheet. Can you have a second look on whether this applies? 
     
    It may be worth mentioning that Dropbox is a syncing tool that mirrors ( :computer: ▶️ 🕸️ ▶️ :iphone:) any changes made to your content on your account online & across your devices Kevin, whereas the Autosave functionality pertains specifically to the third party app you used to edit your spreadsheet. 
     
    In any event, please do keep me updated here on the results you’re getting on your end & I’ll do my best to follow-up with you. Thanks again for posting your question on our Community! 
Tamie's avatar
Tamie
Helpful | Level 5
7 years ago

Here's what I'm doing now... I save my document and I automatically save a backup copy (option in Word.) When I save, I click the dropbox icon and it opens a list of recent activity. Sometimes it shows that the document was saved (edited), and sometimes it doesn't. I really don't understand why. One time, I simply added one extra word to the doc and pressed save and Dropbox never showed the document as being "edited." It only showed it as being "viewed." In desperation, I have saved the document with a new title, which never seems to fail to show up in Dropbox. This is definitely a concern!!!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey rcookney & Tamie, I understand your concern & I’ve now made sure to reach out to you directly via email, as I’d need to further look into the files causing you trouble in the first place. Whenever you find some time, please check your inboxes for my message if you’d like to work on that with me from that point on & I’ll make sure to promptly get back in touch with you soon. Thanks again! 
  • Tamie's avatar
    Tamie
    Helpful | Level 5
    7 years ago

    I have already corresponded with someone from Dropbox, and they were not able to offer an explanation. But you are welcome to try again, Jane. I'd love to figure this out.

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