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tgelhaus's avatar
tgelhaus
Explorer | Level 4
4 years ago
Solved

Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files

Hello there!   So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with...
desktop
restore
sync
  • Megan's avatar
    Megan
    4 years ago

    Hey tgelhaus, thanks for all the info and the updates!

    I'd also suggest searching for My Mac folder on your Finder. Keep in mind that it could be hidden.

    To show hidden folders/files: Press Command+Shift+Dot (Command + Shift + .)

    Let me know what you find!

ryanjenks's avatar
ryanjenks
Explorer | Level 3
4 years ago
Hi. Yes you may.
My laptop is currently in the shop right now as I am hopping they can retrieve my files.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
I hope they'll be able to help, Ryan. 

In any case, as promised, I just sent you an email, so please take a look at your inbox and we'll take it from there.
  • John T.64's avatar
    John T.64
    Explorer | Level 3
    4 years ago

    Hi,

    I have a friend going through this exact scenario at the moment. Desktop, Documents and Downloads folders do not physically exist, contents of what has been transferred to Dropbox are incomplete and she has already been in contact with Support who have advised her to reinstall and cancel syncing so that files may be restored.

     

    I don't use the Computer Backup function myself, so I've no experience in this exact scenario. 

    Having looked at this thread, the showing hidden files tip hasn't yielded the files/folders she's looking for, nor the deleted files/events at the site. What I have done is arranged for her to get the Dropbox installer onto a USB stick and launching it that way, as it couldn't be downloaded.

    She's now receiving a prompt on launch asking her to either restore the Dropbox folder's location or relink to her account to restore from the "web version".

    Both of us are unsure what to do at this step as a) this thread does not address this step specifically and b) we just want to restore the contents of those folders.

    Any assistance would be greatly appreciated, thanks!

  • John T.64's avatar
    John T.64
    Explorer | Level 3
    4 years ago

    Really need some assistance with this, please?

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