Forum Discussion

ash7870's avatar
ash7870
New member | Level 2
2 years ago

Drop box files missing, how can I recover them?

Hello,

 

We have all our work on DropBox, we've come in this morning and there's zero work in there, we can see a load of work folders but there's nothing inside them? Any idea how to get these all back?

restore

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ash7870, thanks for bringing this to our attention.

     

    Could you check to see if the missing files are visible on the events page or deleted files page?

     

    This will help me to assist further!

  • ash7870's avatar
    ash7870
    New member | Level 2
    2 years ago

    hi, they don't appear to be, the strange thing is there's like hundreds of job folders and folders within those job folders but actually no files held within any of them, we've been told to do a rewind?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are you already in contact with the support team via email? Do you have the ticket ID in order to locate it on our system?

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