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kvz8's avatar
kvz8
New member | Level 2
3 years ago
Solved

Dropbox app on MacOS trying to sync with a deleted file.

I deleted some files remotely through browser login, and now MacOS dropbox app keep trying to sync to this deleted file, halting the syncing process for the app. I can't delete it on dropbox folder (...
Delete
desktop
  • kvz8's avatar
    kvz8
    3 years ago

    the app should be up to date, i reckon, since i've just solved this (by downloading and reinstalling) just a couple of days ago.

    i have rebooted multiple times since i first noticed it (not on this folder), but haven't done so for this folder. the file 02 is uploaded at 3pm, file 03 is at 6pm. and weirdly only file 02 that doesn't have the sync icon. file 04 is uploaded at 9pm and file 12 is uploaded at 1am.

    newest update as i'm typing this, all files are now with green checkmark after i re-clicked on the 'root' folder.

    no, renaming the files doesn't make difference.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey kvz8, sorry to jump in, but I just wanted to clarify; are you still having issues with syncing or deleting the mentioned folder after the advanced reinstall or not?

 

When it comes to the syncing icon you mentioned, have you ensured that the app is up to date and not still syncing? If you did and this persists after rebooting your computer, please send us a screenshot so that we can have a visual too.

 

Thanks!

kvz8's avatar
kvz8
New member | Level 2
3 years ago

sync is working again after deleting everything and do advanced reinstalling. to clarify, syncing is working again. deleting was working after disconnecting dropbox folder from dropbox app (by quitting and removing dropbox app).

 

as you can see in this screenshot, the file is successfully uploaded to the server, and even the folder has shown the green checkmark, but the file itself still showing syncing icon

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    And is the app 'up to date' at the moment kvz8?

     

    Did you reboot your computer at all since you first noticed this? 

     

    Does renaming the files make any difference? 

    • kvz8's avatar
      kvz8
      New member | Level 2
      3 years ago

      the app should be up to date, i reckon, since i've just solved this (by downloading and reinstalling) just a couple of days ago.

      i have rebooted multiple times since i first noticed it (not on this folder), but haven't done so for this folder. the file 02 is uploaded at 3pm, file 03 is at 6pm. and weirdly only file 02 that doesn't have the sync icon. file 04 is uploaded at 9pm and file 12 is uploaded at 1am.

      newest update as i'm typing this, all files are now with green checkmark after i re-clicked on the 'root' folder.

      no, renaming the files doesn't make difference.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Glad to hear it's  sorted now kvz8 

         

        Let us know if anything else comes up in the future!

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