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kvz8's avatar
kvz8
New member | Level 2
3 years ago
Solved

Dropbox app on MacOS trying to sync with a deleted file.

I deleted some files remotely through browser login, and now MacOS dropbox app keep trying to sync to this deleted file, halting the syncing process for the app. I can't delete it on dropbox folder (...
Delete
desktop
  • kvz8's avatar
    kvz8
    3 years ago

    the app should be up to date, i reckon, since i've just solved this (by downloading and reinstalling) just a couple of days ago.

    i have rebooted multiple times since i first noticed it (not on this folder), but haven't done so for this folder. the file 02 is uploaded at 3pm, file 03 is at 6pm. and weirdly only file 02 that doesn't have the sync icon. file 04 is uploaded at 9pm and file 12 is uploaded at 1am.

    newest update as i'm typing this, all files are now with green checkmark after i re-clicked on the 'root' folder.

    no, renaming the files doesn't make difference.

kvz8's avatar
kvz8
New member | Level 2
3 years ago

sync is working again after deleting everything and do advanced reinstalling. to clarify, syncing is working again. deleting was working after disconnecting dropbox folder from dropbox app (by quitting and removing dropbox app).

 

as you can see in this screenshot, the file is successfully uploaded to the server, and even the folder has shown the green checkmark, but the file itself still showing syncing icon

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

And is the app 'up to date' at the moment kvz8?

 

Did you reboot your computer at all since you first noticed this? 

 

Does renaming the files make any difference? 

  • kvz8's avatar
    kvz8
    New member | Level 2
    3 years ago

    the app should be up to date, i reckon, since i've just solved this (by downloading and reinstalling) just a couple of days ago.

    i have rebooted multiple times since i first noticed it (not on this folder), but haven't done so for this folder. the file 02 is uploaded at 3pm, file 03 is at 6pm. and weirdly only file 02 that doesn't have the sync icon. file 04 is uploaded at 9pm and file 12 is uploaded at 1am.

    newest update as i'm typing this, all files are now with green checkmark after i re-clicked on the 'root' folder.

    no, renaming the files doesn't make difference.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Glad to hear it's  sorted now kvz8 

       

      Let us know if anything else comes up in the future!

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