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interstahler's avatar
interstahler
Explorer | Level 3
2 months ago

Dropbox Backup deactivated itself, when reactivated rewrote local folder.

Hi everyone, I’m dealing with a very unusual and serious Dropbox were I'm at risk of losing great portions of my lifes work. I've been in contact with support and I have been elevated to advanced s...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey there, interstahler, welcome to our Community! 

I just checked on our system, and I was able to locate your active ticket. Your case has been successfully escalated to our specialized team in order for them to investigate further. Hang tight, I understand how important this is for you.

In the meantime, I'd suggest sharing these concerns with the agent working on your case, and wait for further instructions since they have all the info necessary to guide you. I'll definitely keep this post open, and I suggest any of our users that faced a similar situation to chime in and share what did the trick for them.

Thank you for your patience! If you need anything else, let me know.

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