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Deliberate omission of critical folders for Basic accounts.
I would like to bring to your attention a concerning practice that appears to affect free-tier users. Dropbox is not any more secure without external backup. It has become evident that certain shared folders (which are visible and accessible in read-only mode under a single account) are intentionally excluded from backups and event logging for users on the free plan. This omission makes it effectively impossible to track or recover any changes or deletions, as: Backup history is almost not available for free accounts. Event and activity logs are retained for only 30 days in the free tier. No relevant events or actions appear in the logs, even when changes or deletions are suspected. This issue has been reported and discussed by multiple users across various forums and communities, with many suspecting that folders are being deliberately hidden or removed in free accounts as a way to pressure users into upgrading to a paid subscription.
Can't delete backups that have filled up my Dropbox
Dropbox account is over the limit because a few large files were backed up from an External Drive. Unfortunately the Computer that had the external drive attached died and is gone. The list of backup files as seen below: When an attempt to delete some of them is made the option to click on "I don't have access" is shown. Clicking on that prompts you to go to the security tab in Settings and sign out of the device. However, the only device showing there is the one currently being used so it's a dead end. If Backup Settings is selected instead of the "I don't have access" option you just come back to the settings and are told "to manage the settings of External Drive, sign on to that device". How can I delete these backups? Thanks!
My storage is full. How can I remove my Backup?
Dropbox informs me, that my free account is full. I had previously made a complete back up of my Mac on Dropbox. However, I can't find the back up on Dropbox in order to delete it. I have the app on my Mac. I'm not interested in upgrading. Help anyone?
Can I restore my old Dropbox backup set up after my computer repair?
Hi, I have had to recently restore my Macbook completely (it was repaired and the OS re-installed). I had my Dropbox connected to my MBP and backing up the Documents, Download and Desktop (from now on refered as DDD) folder. Before the restore, the path to these folders was inside my Dropbox folder. Something like: /Users/myname/Dropbox/Mac/Documents/... I re-installed Dropbox on my Mac after the repair and asked Dropbox to do a Backup again and restore the DDD folders from the Backup on Dropbox. All finished syncing and now I have two "Mac" folders inside my Dropbox, which I think is expected (the previous Backup before repair, and the new Backup after repair). However, I also still have the DDD folders in their usual locations: /Users/myname/Documents/ /Users/myname/Desktop/ /Users/myname/Downloads/ So, when I access my Documents in Finder, I am still working inside /Users/myname/Documents/ and not /Users/myname/Dropbox/Mac/Documents/. This means that I don't have the "Copy link" option in Finder when accessing files in the Documents. Is there something I need to do now to complete the set up of moving the DDD folders inside the Dropbox and just have that be the default? I feel like I have done this restore in the past and it was automatic. Thank you, Mafalda
Some of our video files have been lost. How can we restore them?
A group of us traveled to Germany in June to experience driving racecars on the Nurburg racetrack. As a bucket-list trip, the headcam videos taken of our experience were very important to us. The video files were uploaded to Dropbox but the company we used is now saying that Dropbox does not have the videos anymore. They have said that Dropbox has lost several of their customer's videos and have been told there is nothing Dropbox can do. They will no longer use Dropbox which is a real shame.... Who can I contact within Dropbox to see what options exist? Seems that backups would exist that would enable us to get those video files if we can get to the right person at Dropbox. Appreciate any contacts you can suggest. You can reach me at [removed per the Dropbox Community Guidelines] Regards, Ron
