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Dropbox Backup
540 Topics
Feedback on the Dropbox desktop app and backup feature
WARNING: DO NOT USE! DropBox **bleep**ed up my file system (MacOS) so bad that even my fellow Apple Developers, experts like you find at Stack Exchange, file system experts from the very best data recovery experts, … can’t help. Problem: it blew up mid-backup. what a mess. Marketing nerd answered my call to support - not even doing what they said to TRY. Root cause of this mess: behind your back, without permission, this turd bucket aliases the hell out of your file system. As a 60 year vet of data recovery, even I could not/can’t sort it out. meantime Apple changed the alias = a good thing, but now trying to deal with old/new alias formats. Have enemies given the affected disks to pro-data recovery outfits = “Sorry, even WE can’t figure this mess out”. I even posted volumes of a detailed technical descriptions of the mess, complete with diagrams, file system pics, all with arrows showing how convoluted the mess is. In the end, had to start from scratch with a disk format, reinstall of MacOS, and then painfully BEGIN the process of restoring files from the local disk/cloud backups - AFTER NEUTERING what DropBox did to them all. At this point, years later, I’ve spent no less than 250+ hours on this recovery effort, including writing code to de-alias files/folders one at a time.If you use DropBox, you are naïve. It’s Murphy’s Law. modified for DropBox: It is just a matter of time until it screws you, but good, and permanently!38Views0likes1Comment
"Updating 42 files" on Dropbox icon for over a year and two Dropbox folders in Library
Application Affected Dropbox Mac: Device MiniMacM4, 2024 Operating System/Browser (if using the web) MacOS 26.3.4 Dropbox App Version (if using the app) 244.4.6580 Question or Issue I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is nowhere I can find what or where these 42 files are to be found. With the disaster of the mixed main filer location since it was moved into the Library, where I now have two folders residing, Things are getting more complicated and less reliable, a situation that seems to go hand in hand everywhere I encounter ‘more complicated.’ In Preferences>Sync>Dropbox folder updates “You are using Dropbox on File Provider. To opt out ... 1st question: how to get rid of “Updating 42 files 2nd question; how to have a single Library folder? Do I have to compare the two folders, file at a time? Cuz that would be a real PIA and I could lose data as several people in this forum have already experienced. files copied with zero info. 3rd question. Does anybody try these new systems out in real world situations? Jay [removed per the Community Guidelines], Kenwood CA36Views0likes1CommentHow can I access my Backup menu on Mac Tahoe?
Application Affected Dropbox automated backups Device Macbook Pro Operating System/Browser (if using the web) Mac Tahoe 26.2, Vivaldi browser Question or Issue i cant find the menu for my automated backup of external harddisk. As they are now full i need to manage them. I looked online, and found a guide thats says i should click on my dropbox item in the menu, and then the backup tab. However there is no backup tab. All in all i am a little frustrated with the DropBox interface. It seems like shared folders, local folders and backups are divided into different silos and some of them - like automated backups - is quite a puzzle to reach. This is strange as this is basically the same function. It would be much more logic to have an overall menu for all dropbox functions, so as a user you are able to acces everything from the same place. So in short - how do i acces my backup menu?56Views0likes2Comments
There are invisible files taking up my Dropbox space and I can't delete them.
Dropbox Plan I pay for 3 TB A large UpdraftPlus backup was uploaded to my Dropbox. The files appeared briefly in Recent, but the actual folder has never been visible in All files. Search does not find the folder either. I deleted the backup from UpdraftPlus, but Dropbox still says I am massively over my storage limit. My visible files did not explain the storage usage, so I believe hidden UpdraftPlus/app-folder files are still present. And now they are no longer visible in Recent files. How do I find and permanently delete these files?81Views0likes7Comments
I can't back up the Documents folder, if the Dropbox folder is on the D\: drive.
Device Omen 17 laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 244.4.6580 Syncing Status "Up to date" Question or Issue I moved Dropbox to my D\: drive in order to clear space on my C\: drive I had to disable backups to make the move I then received an email telling me 4680 files were deleted I try to enable backups for Documents and it won't, stating 'Dropbox and folder are on different drives' I move Documents (Properties > Location > Move) to D:\Dropbox\Documents (2026) It won't backup, stating 'Not in default location' Is it possible have have Dropbox on the D\: drive and make backups of Desktop, Documents and Downloads? I'm concerned that my files are being deleted according to the email I received. Can someone please help?175Views0likes13Comments
How can I remove a backup from my Dropbox account?
Device Dell Inserpon Operating System/Browser (if using the web) (Windows 11, Dropbox App Version (if using the a Syncing Status ("Up to date", " Question or Issue I have files from my previous employment that I no longer need to access through the Drobox app on my Windows computer. But I still want to have access to those files on my computer s HD. I moved the files to my HD My Documents file, and now it appears the storage has increased by that amount in Dropbox. I have been searching the community, but I cannot seem to find a way to separate my My Documents storage from Dropbox. Can anyone guide me on a solution?45Views0likes1CommentDeleted all my files but my account says it's still full.
Device Microsoft Surface 15 Operating System/Browser (if using the web) Windows Issue details: I have been invited to join my attorney's Dropbox to share files. When I try to join it says I am out of storage and need to upgrade. I have now gone in and deleted everything that I can find. There was a shared folder with about 2 GB of photos that I wasn't aware of. But have now deleted it. I sent a help ticket and they had a link to Device Backup - https://www.dropbox.com/backup/all - there I also deleted a device backup with 2 GB How long will it take to be able to join and access my attorney's shared folder. Is there anything else I need to do?73Views0likes2CommentsBoxifier Status
Hi All, I've been following the Boxifier threads as I'm not having much luck emailing the support team directly. Christine at Boxifier has been helping me on and off since June of last year but Boxifier has not worked for me since then, yes I have the new cloud sync problem. Last I heard from Christine was right before the new year and I have reached out a few times since then with no response. They have been very helpful when active and even helped me with a license problem. But I'd like to have some response when I ask a question and some status on when this is going to be finally fixed so I don't keep losing valuable files from a broken syncing process. My regular Dropbox folder isn't synching either because of this. Any help and update would be greatly appreciated. Razvan Boxifier do you have any update? Thanks203Views0likes6CommentsIt seems that my Backup is using the majority of my storage. What can I do?
Hi I have the basic plan on my Mac and Ive referred many of my friends and now have 7.75gb of storage, more than enough for me. Ive now run out eventhopugh I only have files of around 2gb. It keeps saying backup is using 5gb however I have no files being backed up. Can someone help me? LaloSolved72Views0likes3CommentsI deleted my Dropbox Backup but files still are still accessible through the 'Recents' filter
Hi, In my main account, I've deleted a Backup (proper Backup; a computer that was registered there). Today, when exploring the "Recents" filtering on the Home page, I see the name of that computer, folders and files within are still there! I can even open and visualize them. Even though they were supposed to be wiped; when I delete the whole Backup and confirm, they are not supposed to be stored under the retention period. Also, I don't see them anywhere else; not in Deleted Files; not in dropbox.com/backups, so there is no way to restore them or properly delete them. When selecting those files in questions from the Recents filter, the only options I get are "File Info" and "File Activity", so Dropbox "knows" that those files are supposed to not exist anymore and, hence, it won't let me do anything. When you right click other; existing files there, you get all the options like Open, Share, Delete, etc. In summary, this is clearly a (serious) bug: Those files should have been completely removed when I deleted the Backup They shouldn't show up in Recents list as a leftover Serious privacy issue, as not only they show there as some useless remnants, I get a thumbnail preview of them and I can double click to open! You are clearly storing my data I chose to delete! As a side note, why can't we clear or selectively remove items from the Recents list; nor on the Web or the App? I've seen some posts from years ago. Is this ever going to be addressed? All the other main players (Google Drive, OneDrive, etc.) allow that, so why do I have to see stuff I don't want in my Recents filtering "forever" (or until they get cycled out; which I couldn't find any documentation on how many files you keep there) Thanks.Solved366Views0likes15Comments
