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Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically "C:\Users\username\AppData\Local\Dropbox\logs" is constantly growing and growing.. occupying my entire hard disk! please help.. Not sure if they're at all related, but the following points have recently changed in this computer: 1. I bought a new SSD for backup purposes, which I have set to backup by Dropbox It's 2TB, 900GB of which are occupied, it's connected over USB and it doesn't seem to actually backup.. 2. I removed Avast and installed Bitdefender instead. I was running Malwarebytes and Spybot in parallel, though these have now been removed. I have noticed that the Tray Assistant almost maxes out my CPU use, as well.. Any ideas of how to troubleshoot/resolve this? Many thanks!
Can't cancel my Dropbox Backup trial from Seagate
Dropbox Plan Seagate Dropbox Backup + Dropbox Basic Payment Method Linked my Card as a payment method How did you upgrade? Via DropBox website Question or Issue My Seagate comes with a 6 month free trial for Dropbox Backup plan, upon subscribing for this free trial.. I received an email saying: But I cannot find a way to remove this free trial, I no longer need to use it as I found out that I need to upgrade my Dropbox plan first in order to use it. I have no use of it since 2GB Basic Dropbox plan is not enough for me to backup my 2TB Seagate. I now want to cancel the subscription trial and delete my account. I am pretty good with technology, so I know how to cancel it but there is no option to do it in dropbox in my account. Nor am I able to delete my credit card details from the account. I have attached screenshots of the email received and my "plans" page. No option to remove this at all! Kindly assist me to: Cancel this trial. Remove my credit card from your billing system.
Camera Uploads - change location, more functions.
Allow changing the location of the Camera Uploads folder (and its name, as many suggested before). Allow automatic folder organization based on file origin (or any folder organization). 1. The Camera Uploads folder is anchored to the top of the file directory. If you try to move it, Dropbox will re-create it in the original location. Cloud services should make it a rule to never force any folder locations. Even OneDrive, for all its faults, allows me to move its equivalent of Camera Uploads anywhere I want (but it will stubbornly keep creating Chats with AI folders, even though I never chat with Copilot). It is a minor thing, but it is annoying to see Camera Uploads outside of my Full Media Archive folder. 2. Camera Uploads shouldn't be a landfill. I personally generate about 250 videos and 10,000 photos a year across mobile devices. Untangling this rats' nest at the end of the year is a nightmare. Allow at least some grouping based on file origin. OneDrive lets you group by month —it's not much, but it helps. pCloud groups by origin folder on each respective device: phone/images/WhatsApp, phone/videos/WhatsApp, iPad/images, and so on. Kudos for at least being smart enough not to back up files twice once you move them out of the folder. Other clouds require setting "available online only," purging the media on the phone, and then moving the files without creating duplicates.My storage is full. How can I remove my Backup?
Dropbox informs me, that my free account is full. I had previously made a complete back up of my Mac on Dropbox. However, I can't find the back up on Dropbox in order to delete it. I have the app on my Mac. I'm not interested in upgrading. Help anyone?
I can't delete/download my backup files, in case my computer crashes.
If your computer crashes or something happens to it...the backup that is essentially a "FOLDER" of you data is inaccessible without that original computer. If you OWN the data in that folder...you should be able to download it and delete the information in that "FOLDER". How hard could it be to simply request that the folder be changed from a "BACKUP" to a "FOLDER". Not a hard concept. Why is this not a thing? How hard can it be? 80% of my 2TB account is now USELESS because I can't delete the files. HOW DOES THIS MAKE ANY SENSE? I have reqeusted the "BACKUP" be unlocked. For some reason they can't do it. I find it hard to believe this isn't a simple "folder permission" thing. If I can download it...I should be able to delete it and make room for other data. Are you seriously willing to lose customers over something as simple as data retrieval and disposal? Data is locked? And can't be unlocked? Not flexible. Not practical. Not functional. Epic FAIL. Dropbox. You aren't the only backup solution on the planet earth. RELEASE MY FILES.
How can I save a Dropbox backup folder to Google Drive?
Question or Issue I've been receiving OVER THE LIMIT emails for years now re: my dormant FREE DB ACCOUNT so I just went and transferred all of my DROPBOX files to my Google Drive. But I supposedly still have 340GB in a video file (folder, actually) sitting in my DROPBOX BACKUP folder. But no matter what I do it refuses to drag & drop into my Google Drive like I just did with all of my regular files and folders. How do I transfer that backup folder to my Google Drive or can I NOT transfer backup files and must just delete? Thanks in advance for the solution! CJG1
