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BrianSerrano's avatar
BrianSerrano
New member | Level 2
8 days ago
Solved

Can I delete the backup of PC that I can't access using my mobile browser?

I am running out of storage. But I do not have files on dropbox. But when I go to the backups page I saw a device which I think have linked to PC that I don't have access anymore. I cannot delete it. I tried to delete a file of that device then there pop up "delete [folder] from your [device] backup". I don't click backup settings because I don't have access to that PC. So instead I click "I don't have access" and it go me to settings/security and unlink the PC. But after unlinking I still can't delete the device or any of it's file from backup page of my browser. Can anyone help me to solve this issue.

Delete
Dropbox Backup
  • Hannah's avatar
    Hannah
    7 days ago

    Hi there, BrianSerrano, welcome to our Community.

    After unlinking your computer, you should be able to delete the backup folder from your backups page.

    If you're doing this on a mobile browser, it might be the reason you're unable to find the option to delete it; is it possible to try from a computer browser and let me know if you can see the option?

    Thanks.

4 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 days ago

    Hi there, BrianSerrano, welcome to our Community.

    After unlinking your computer, you should be able to delete the backup folder from your backups page.

    If you're doing this on a mobile browser, it might be the reason you're unable to find the option to delete it; is it possible to try from a computer browser and let me know if you can see the option?

    Thanks.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      We're glad to hear it's sorted now and thanks for keeping us in the loop too, Brian. 

      See you around the Community and enjoy the rest of your week!

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      4 days ago

      Hi BrianSerrano​  and welcome to the Dropbox Community. I am glad to see your issue has been resolved thanks to Hannah.

      I’m Theresa (aka your Dropbox Community Manager 😺), and you’ll probably catch me around here quite a bit 👩‍💻 I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

      If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organizing projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team 🤗.

      Looking forward to hearing from you,

      T 😺 (Dropbox Community Manager)

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