Hi, I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be deleted. The device does not exist in my list. The instructions make sense but there appears to be something wrong. If there is nothing wrong with what I am doing how do you contact support to get it fixed? Cheers, Garry

Thanks for the additional screenshot marcelltab Could you try removing the backed up device from your account's security page and then try to delete your backup? If you get the same results, we might need to send you an email to investigate internally.

Can't delete my Dropbox Backup | The Dropbox Community

16 Replies

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Jay
Dropbox Community Moderator
3 years ago
Hi Garryx, thanks for bringing this to our attention.

Just for clarification, are there no backups visible on this page on your account?

This will help me to assist further!
Garryx
Explorer | Level 3
3 years ago
That's funny.
What is My PC (Akai) ?
Nancy
Dropbox Community Moderator
3 years ago
Hi from me as well, Garryx!

The “PC” folder that you mention should contain your backed up folders.

Is it possible that “Akai” was the name of your previous device that had been backed up?
Garryx
Explorer | Level 3
3 years ago
Yes, it is a device that no longer exists. Supposedly I can log in to drop box, select that device, and log it out. Problem is it is not in my list of devices, cannot log it out, cannot delete the backup.
Dropbox solution is to pay them to report their bug.
Megan
Dropbox Community Moderator
3 years ago
Hi Garryx, could I send you an email, in order for us to have a closer look into this, and hopefully resolve your issue?

Let me know more!
Garryx
Explorer | Level 3
3 years ago
Hi Megan,
Sure you can email me. The link in Jay's response shows a backup which I would like to delete called PC (Akai), what would you like know or me to try?
Garry
Megan
Dropbox Community Moderator
3 years ago
Hi Garryx, I just sent you an email, I'll see you there.

Cheers!
Garryx
Explorer | Level 3
3 years ago
Here is in my Windows file manager, in my DropBox. The, let's call it a whatisthat for arguments sake as I don't know what to call it, that appears in my DropBox folder, it is not shown here because I have right-clicked on it to delete it, it disappears, I get this pop-up message that says I can't delete the 'backup' or whatisthat. After I click OK button, the what is that returns

Msg I get when i try to delete it

Below is a screenshot from dropBox, using the link you named 'this page' where you say there are no backups.
I believe you, it is not a backup, call it whatever you like, I would like to know how to delete it.
This Page which you say has no backups
marcelltab
Explorer | Level 3
9 months ago
I can't delete my Backup either...so, I can't use my free version of Dropbox because it's over size the limit.
Walter
Dropbox Community Moderator
9 months ago
Hey marcelltab - sorry to hear about this.

Can you clarify if you're getting any particular error when trying to delete your backup from the backups page?