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Garryx's avatar
Garryx
Explorer | Level 3
3 years ago
Solved

Can't delete my Dropbox Backup

Hi, I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be dele...
Computer Backup
Delete
Dropbox Backup
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the additional screenshot marcelltab 

     

    Could you try removing the backed up device from your account's  security page and then try to delete your backup? 

     

    If you get the same results, we might need to send you an email to investigate internally.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Garryx, thanks for bringing this to our attention.

 

Just for clarification, are there no backups visible on this page on your account?

 

This will help me to assist further!

Garryx's avatar
Garryx
Explorer | Level 3
3 years ago

Here is in my Windows file manager, in my DropBox. The, let's call it a whatisthat for arguments sake as I don't know what to call it, that appears in my DropBox folder, it is not shown here because I have right-clicked on it to delete it, it disappears, I get this pop-up message that says I can't delete the 'backup' or whatisthat. After I click OK button, the what is that returns 

 

Msg I get when i try to delete it

 

 

Below is a screenshot from dropBox, using the link you named 'this page' where you say there are no backups.

I believe you, it is not a backup, call it whatever you like, I would like to know how to delete it.

This Page which you say has no backups

  • marcelltab's avatar
    marcelltab
    Explorer | Level 3
    2 years ago

    I can't delete my Backup either...so, I can't use my free version of Dropbox because it's over size the limit.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey marcelltab - sorry to hear about this.

       

      Can you clarify if you're getting any particular error when trying to delete your backup from the backups page?

      • marcelltab's avatar
        marcelltab
        Explorer | Level 3
        2 years ago

        No errors. It just say that the file is deleted and then the files just there.

         

         

         

         

         

        After all that, I go back the the 1st screen. The file is still there.

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