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Garryx's avatar
Garryx
Explorer | Level 3
3 years ago
Solved

Can't delete my Dropbox Backup

Hi, I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be dele...
Computer Backup
Delete
Dropbox Backup
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the additional screenshot marcelltab 

     

    Could you try removing the backed up device from your account's  security page and then try to delete your backup? 

     

    If you get the same results, we might need to send you an email to investigate internally.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Garryx, could I send you an email, in order for us to have a closer look into this, and hopefully resolve your issue?

 

Let me know more!

Garryx's avatar
Garryx
Explorer | Level 3
3 years ago
Hi Megan,
Sure you can email me. The link in Jay's response shows a backup which I would like to delete called PC (Akai), what would you like know or me to try?
Garry
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Garryx, I just sent you an email, I'll see you there.

     

    Cheers!

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