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Cardinal1's avatar
Cardinal1
Explorer | Level 4
2 years ago
Solved

How to delete a backup?

Hi, I recently logged on and found that my Dropbox folder was full (2GB). On investigation this was because an old laptop was being backed up. I removed it using the desktop app preferences yesterday, but the files have still not been deleted. It does not appear in the list of linked devices on my account either. How on earth do I delete the files and make Dropbox usable again?

Computer Backup
Delete
Dropbox Backup
Storage space
  • Rich's avatar
    Rich
    2 years ago
    Cardinal1 wrote:

    I removed it using the desktop app preferences yesterday, but the files have still not been deleted.

    Removing a device from your account doesn't delete files. You can manage your backups from the Backups page.

     

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Cardinal1 wrote:

    I removed it using the desktop app preferences yesterday, but the files have still not been deleted.

    Removing a device from your account doesn't delete files. You can manage your backups from the Backups page.

     

  • dr_blork's avatar
    dr_blork
    New member | Level 2
    2 years ago

    Hey Rich! I'm trying to delete my backup as well. Followed the link & tried to delete the backup but getting an error that says "Couldn't delete 1 item". Any ideas?

    Thanks!

  • Cardinal1's avatar
    Cardinal1
    Explorer | Level 4
    2 years ago

    Not a clue, sorry! Maybe start a new thread?

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, dr_blork, I'd be happy to help! 

     

    Does it give you the option to disable your Backup, before deleting it first? 

     

    If not, could you send me a screenshot of the error you get on your end, please? 

     

    Keep me posted, and we'll take it from there!

     

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