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Cardinal1's avatar
Cardinal1
Explorer | Level 4
2 years ago
Solved

How to delete a backup?

Hi, I recently logged on and found that my Dropbox folder was full (2GB). On investigation this was because an old laptop was being backed up. I removed it using the desktop app preferences yesterday...
Computer Backup
Delete
Dropbox Backup
Storage space
  • Rich's avatar
    Rich
    2 years ago
    Cardinal1 wrote:

    I removed it using the desktop app preferences yesterday, but the files have still not been deleted.

    Removing a device from your account doesn't delete files. You can manage your backups from the Backups page.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Cardinal1 wrote:

I removed it using the desktop app preferences yesterday, but the files have still not been deleted.

Removing a device from your account doesn't delete files. You can manage your backups from the Backups page.

 

dr_blork's avatar
dr_blork
New member | Level 2
2 years ago

Hey Rich! I'm trying to delete my backup as well. Followed the link & tried to delete the backup but getting an error that says "Couldn't delete 1 item". Any ideas?

Thanks!

  • Cardinal1's avatar
    Cardinal1
    Explorer | Level 4
    2 years ago

    Not a clue, sorry! Maybe start a new thread?

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, dr_blork, I'd be happy to help! 

     

    Does it give you the option to disable your Backup, before deleting it first? 

     

    If not, could you send me a screenshot of the error you get on your end, please? 

     

    Keep me posted, and we'll take it from there!

     

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