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vasanta's avatar
vasanta
New member | Level 2
1 month ago

I can't delete my backup, and my storage is full.

I can't delete this SwapTBD backup. It is defunct. but since I can't delete it, I have maxed my storage. Any ideas?

Delete
Dropbox Backup
Storage space

2 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey vasanta, sorry to hear you're having issues with this.

    Could you take a look at your backups page and let me know if you see the backed up files or folders there? What happens when you try to delete it? 

    One more thing: what do you see when visiting your account's plan page online? 

    Let me know more, and we'll take it from there!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey vasanta!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

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