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2ndMile's avatar
2ndMile
New member | Level 2
3 years ago

Duplicated Files Cannot Be Renamed - Ventura 13.4.1

Hello,   Since upgrading to Ventura I have noticed several weird bugs with DropBox.    The most recent is that I can't rename a duplicated file. Pressing "Enter" gives the "error" chime. Right-cl...
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paulcartwright's avatar
paulcartwright
Explorer | Level 4
3 years ago

I too am on Sonoma. Dropbox v187.3.5654 and have the same behaviour on renaming duplicated files that are within the Dropbox folder.  If I drag duplicate  the file to the desktop I can then rename the file as usual.

Curiously, if I duplicate a file (within Dropbox) and then attempt to drag it to my desktop I am not able to (the cursor changing to a 'no entry' symbol).

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi paulcartwright, welcome to our Community! 

 

It sounds like you're using our Beta version -v187.3.5654- instead of our stable one -v186.4.6207-.

 

As a first step, and to make sure this isn't the issue, can you try downgrading from the Beta version? You can do this by switching off Early releases in this page, and then re-downloading and installing the desktop app.

 

Can you give this a go?

 

Keep me posted, and we'll take it from there! 

  • paulcartwright's avatar
    paulcartwright
    Explorer | Level 4
    3 years ago

    Hello Megan,

    Have done as you suggest and currently re-indexing. The behavious still continues, but I'll let it finish and then re-start.
    🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Take your time, and let me know more paulcartwright! 😎

  • paulcartwright's avatar
    paulcartwright
    Explorer | Level 4
    3 years ago

    Morning.

    OK. After a restart the behaviour is exactly the same.

    Any thoughts?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for checking paulcartwright! 

     

    Does that happen with all of your files? Also, if you try uninstalling, and re-installing the app do you get the same results? 

  • paulcartwright's avatar
    paulcartwright
    Explorer | Level 4
    3 years ago

    Hmm...odd behaviour. If I have a specific project folder open in its own window and duplicate a file, I can't rename the duplicate.
    If I open the folder that contains all of my project folders and drop down to open the specific folder, the file duplicates and CAN then be renamed. If I then go back and open the specific project folder in its own window everything works again.
    It's not fixed in any way, but certainly something odd going on. Will keep any eye on it.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    That is indeed odd paulcartwright! 

     

    In any case, you can always reach out to our Support and report this, or if you wish, we can open a ticket and have a closer look into this there. 

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