Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MissDylan's avatar
MissDylan
Helpful | Level 6
3 years ago
Solved

Duplicating files locks the file name (Mac Desktop App)

Since updating to Ventura 13.4.1 whenever I duplicate a file, I'm unable to change the name of the file. I can open it and make edits, and I can edit the original file's name, but not the duplicate. ...
desktop
Dropbox Plus
edit
Mac
  • MissDylan's avatar
    MissDylan
    3 years ago

    Problem went away after I changed which folders were selectively synced (unrelated to the folders I was working in). 

     

MissDylan's avatar
MissDylan
Helpful | Level 6
3 years ago

Yes, I've tried with both online-only and available offline files.

No error messages pop up with renaming; Option to rename isn't available when right-clicking, editing the info window. I get an error "bonk" when pressing enter or double-clicking. I was getting an error message when trying to move the problem files saying I don't have permission.

Yes I followed those steps to close. 

 

 

No idea what happened, but as of this morning it's working perfectly fine. I didn't restart my computer, same version of Dropbox, no changes since last troubleshoot. This was going on for over a week, and now I guess it's done... 

 

Edit: Just kidding! I was in my Box folder not Dropbox, problem is the same. (Sorry I haven't had coffee yet)

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you maybe send us a couple of screenshots of how it looks on your end so that we can have a visual too MissDylan?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!