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jonvano's avatar
jonvano
Explorer | Level 3
3 years ago

Files disappearing from Dropbox

I am an architect who started a business using dropbox as my storage cloud.    I use Revit files as the basis of my design, 3D modeling and documentation process; its the most important part of m...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there jonvano, sorry to hear about this.

 

May I ask if you've taken a look at your events page to see how this might have happened as this is the place where all uploads, edits,  and deletions are normally logged?

 

If those files were deleted outside your account's version history, then it's true that even our support team wouldn't be able to restore them.

 

In any case, since you've reached out to our support team already, could you share your ticket ID so that we can look it up in our system?

 

Thanks!

jonvano's avatar
jonvano
Explorer | Level 3
3 years ago

Walter, thank you very much for the quick follow up. 

 

Yes I have checked my events page, all "deleted" revit files happened more than 30 days ago. 

 

Ticket info: Ticket #22662132

 

There is no "archive cloud" that these deleted files go to in emergency situations like this that they can be restored from? 

 

I have looked at similar posts and found a possible solution from Mark H.2 on this thread: 

 

"I scoured the Dropbox help pages and found a solution after I submitted a trouble ticket.

Go to the empty folder and click on the trash can icon. It will most likely show all deleted files. Right click on the folder or file and you will see an option to "restore".

 

Does this empty folder still exist anywhere? This post is from 2015.

 

Thank you for your help. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    jonvano wrote:

    There is no "archive cloud" that these deleted files go to in emergency situations like this that they can be restored from?

    No, there isn't. Once a file is beyond your recovery period, it's flagged for permanent deletion and removed from the servers.

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