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Jordan14's avatar
Jordan14
New member | Level 2
2 months ago

Files missing from Dropbox that I didn't delete. How can I recover them?

I just checked my dropbox (Dropbox basic) after months (maybe a year or two?) of not using it. It was at it's capacity so I started a new dropbox with a different email and more or less just stopped ...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
Jordan14 wrote:

just checked my dropbox (Dropbox basic) after months (maybe a year or two?)

Thats your issue I'm afraid. 

Free accounts have the data wiped after 12 months of inactivity. There are multiple emails sent out before this occurs, however, once it happens the data is not recoverable I'm afraid. 

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