Forum Discussion

lkearns's avatar
lkearns
New member | Level 2
2 years ago

files with 0 bytes..can I recover them?

So, my computer is lost, and I was counting on dropbox, except I now notice that I was warned that I was over the limit and it stopped syncing in October. Does anyone know whether, if I were to pay f...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi lkearns, thanks for bringing this to our attention.

 

If your account was overquota, this means that any new files in the Dropbox folder since it was overquota wouldn't have synced to the site. 

 

Therefore, there'd be no data to recover, unfortunately. Upgrading to a paid plan wouldn't make any difference, since the recovery period isn't retroactive.

 

I'm sorry I can't be more helpful on this matter.

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