Folders are in confusing locations on Windows 10.

If you want to uninstall our app you can follow these steps in order to do it Roger K. 

Once you do so, you can then remove any content you don't need locally, without your files online being affected. 

As for the two Dropbox folders, are you referring to your latest screenshot? Is it possible that it's the same folder, but has two places on your navigation pane? 

If you open both Dropbox instances that you see there, do you notice the same path? 

Thanks Megan for replying about my Dropbox installation tangle.

Today’s problem

Sub-folders are split, some are accessed in a folder in one place as seen through Explorer, others I placed in the same folder with same name are elsewhere. In Explorer Quick Access I am beginning to see recently accessed folders in a black surround, 4 of them out of 18. The folders or sub-folders I want to open are hard to find, and because the names are retained I don’t know which has recent updates, or where to find correct current information.

Anomalies and history

There seems to be more than one instance of Dropbox. I have owned this PC from scratch and have not installed Dropbox more than once.

Originally I downloaded one instance of free Dropbox. When I needed a new Outlook address I was signed onto an institutional account for [personal information removed per the Community's Guidelines] retaining other email accounts. Free Dropbox folders were still accessed. I ignored Dropbox messages suggesting I make changes.

Finding a solution

Is there a control panel for all Dropbox? It would allow or preclude merging Dropbox accounts. It would allow or preclude syncing. Unless I place a folder or file into the Dropbox section of my Explorer files it or they should stay on my PC and not be moved without my say-so to a Dropbox folder which reflects the servers in the cloud. I want to see in Explorer my own set of files, with Dropbox elsewhere.

At present I have access as below, and to answer your question this is seen via Quick Access > Dropbox. But a folder Tree has the path This PC > Documents > TCRA > Tree. It should be a sub-folder in TCRA but at present is a separate item in Quick Access visible below.

I don’t want to keep downloading apps, and with a minimal requirement for free Dropbox do not wish to use it except for the organisation folders I have acquired and created more recently.

Using Explorer can I delete the recent Dropbox and if so where from? What about the Dropbox - Copy shown in the clip?

I do not wish to delete the folders but do wish to group folders.

Is there a solution to the problem with different content for folders with the same name?

Hey Roger K, let's see how we can untangle this, because it's gotten pretty complicated indeed.

So, if you click on the small Dropbox icon in your system tray, click on your initials/profile pic, click on 'Preferences' and then on 'Account', you'll see the Dropbox account that's linked to this computer.

Only one Dropbox account can be linked to a computer (unless you have a Dropbox Business plan, which allows a personal and a Business account to be linked to the same computer).

If you click on the Dropbox icon and then on the folder icon next to your avatar, you'll be taken to a Dropbox folder; this is the syncing Dropbox folder of the linked account.

Also, again in 'Preferences', this time on the 'Sync' tab, you'll be able to see the location of the syncing Dropbox folder.

Any other Dropbox folders in other locations are not syncing to your account online.

Can you try to figure these out, before you delete anything, and let me know what you find?

I'm falling at the first hurdle because there's no Dropbox icon in my taskbar. Instead, when I click on the Dropbox icon with my initials on my desktop, or from Quick Access, I see 4 folders and two files. The folders include Dropbox - Copy and .dropbox.cache. There is also a file desktop.ini

A search for Preferences is unavailing. How do I get to it, and where do I go from here?

Hmm, the Dropbox icon should be located at the bottom right of your screen, next to the clock, WiFi icon etc.

If you can't find it, make sure to click on the arrow that shows the hidden icons as well.

Are you still not able to find it?

Found it, a 'hidden icon', and now Preferences and Sync are there. Nothing changed yet. 

I'd like to keep folders and files on my PC and only upload when I decide. There's also Dropbox - copy, which is small and goes back 4 years. A candidate for deletion perhaps.

Despite it's being ticked below, I not getting messages on Email me when someone replies.

In regards to the emails, are you talking about our Community perhaps Roger K? 

Am I asking about emails? The question centres on what I see in Explorer Quick Access. Folders and files are being moved about without my giving permission, there is no overall control panel to stop syncing, and I want in Dropbox only what I choose to place there.

In the two Dropbox accounts I have some historic folders and others, which can remain, accessible from a community account accessible by others.