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Forum Discussion

Nan Mc Sweeney-Bailey's avatar
Nan Mc Sweeney-Bailey
Helpful | Level 5
3 years ago

Folders in Vault disappeared

I can only see 1 folder in my Vault, and that folder is only showing 4 of its files. Everything synced weeks ago and was visible. Where is my stuff!!!? 
Dropbox Vault
Nan Mc Sweeney-Bailey's avatar
Nan Mc Sweeney-Bailey
Helpful | Level 5
3 years ago
Hi Walter,
I was trying to access my vault files from my PC (Win 11), using Explorer, Word, Excel and the desktop app, then also from Chrome. After multiple tries, I got in through Chrome but still couldn't see the files from my desktop app.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Nan Mc Sweeney-Bailey, I hope you don’t mind me jump in.

 

Have you also checked your Deleted files and Events page to make sure your files aren’t showing there?

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