Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
No Vault in Folders
I just upgraded to Dropbox Plus. However, I cannot see any new folder named 'Vault' in the 'All Files' tab in my dropbox account?
Does anyone have this problem?
A dropbox customer support representative helped me solve this. Although, I upgraded to the Plus account, however, my account was still a Dropbox Team account, and I was the only member of the team. Switching to a personal account by removing the team was the first step. Initially, the vault didn't show up. 2 days later, vault did show up in my account when I checked my account online (not on the desktop). Hopefully, this will help others.
4 Replies
Replies have been turned off for this discussion
- I have the same problem. No vault folder despite trying these things. Professional account.
- Walter
Dropbox Community Moderator
I'm afraid this is expected GS321; since the Vault feature is available to users on the Plus or the Family plans; not the Professional one.
I hope this helps!
A dropbox customer support representative helped me solve this. Although, I upgraded to the Plus account, however, my account was still a Dropbox Team account, and I was the only member of the team. Switching to a personal account by removing the team was the first step. Initially, the vault didn't show up. 2 days later, vault did show up in my account when I checked my account online (not on the desktop). Hopefully, this will help others.
