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soumendu's avatar
soumendu
Helpful | Level 5
6 years ago
Solved

No Vault in Folders

I just upgraded to Dropbox Plus. However, I cannot see any new folder named 'Vault' in the 'All Files' tab in my dropbox account? Does anyone have this problem?
desktop
Dropbox Plus
Dropbox Vault
Organize
sort
sync
  • soumendu's avatar
    soumendu
    6 years ago

    A dropbox customer support representative helped me solve this. Although, I upgraded to the Plus account, however, my account was still a Dropbox Team account, and I was the only member of the team. Switching to a personal account by removing the team was the first step. Initially, the vault didn't show up. 2 days later, vault did show up in my account when I checked my account online (not on the desktop). Hopefully, this will help others.

GS321's avatar
GS321
Collaborator | Level 9
6 years ago
I have the same problem. No vault folder despite trying these things. Professional account.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I'm afraid this is expected GS321; since the Vault feature is available to users on the Plus or the Family plans; not the Professional one. 

     

    I hope this helps! 

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