Forum Discussion

tedi's avatar
tedi
Explorer | Level 3
3 years ago

Folders/Files in Adobe Photoshop were removed, maybe deleted?

Category correct? I had photoshop opened  and in the Path bar, I believe is where i was where it shows the program Dropbox  among C:/users, etc.. Did not see the word DROPBOX there before, so I belie...
Delete
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi tedi, I’m sorry to hear about the situation. 

 

Have you already checked these pages, Deleted files and Events, and there’s no trace of your missing files?

tedi's avatar
tedi
Explorer | Level 3
3 years ago

The deleted files were all before the date of 11/07/23 and back to 2019. Could not make any change to reflect that or in events.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi tedi, the deleted files can be found here, and the events page here. 

     

    Bear in mind that if you're on a Basic or Plus plan, any files deleted outside of 30 days ago wouldn't be visible, nor recoverable, at this point, even by our support team.

    • tedi's avatar
      tedi
      Explorer | Level 3
      3 years ago

      So what is the deciding factor, If any exists, that would absolutely enable me to retrieve all of the Folders with files that were deleted when I deleted DROPBOX from Bridge and all of the photos were gone from the panel where the folders with files are downloaded to in Bridge, remembering the najority wer all from the years 2023 back to 2019 and possibly some older.

      • tedi's avatar
        tedi
        Explorer | Level 3
        3 years ago

        I also want to add that I was not an active member of Dropbox when Dropbox showed up out of nowhere in BRIDGE. How is that then possible? Also this happened one time before the exact same identical thing as worded for word.

        How does DROPBOX manage and have the right to enter DROPBOX on its own and the be able to delete all of the FOLDERS present? NOT HAPPY!!!!!!   

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