Forum Discussion

Ktgle's avatar
Ktgle
Explorer | Level 3
3 years ago
Solved

Haven’t logged in, in a very long time and I can't find my pictures

Hello all! I haven’t logged into Dropbox in 6 years, that’s what my account said when I recently redownloaded the app. I know I used to have a bunch of pictures on here, but now I have none. Just...
account access
restore
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Ktgle, sorry to jump in!

     

    If you just logged in to your account (and weren't prompted to create a new one), any files you would have in the account, would be found in your 'all files' page here.

     

    I hope this helps!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome to the forum, Ktgle!

 

Just to clarify, you signed in to your old Dropbox account, and you didn’t create a new one with your old Dropbox credentials (email address + password), right? 

 

If that’s the case and your files had been deleted all this time ago, I’m afraid you can’t restore them, since there’s a specific recovery window for all Dropbox plans.

 

However, you can double check your Events page, and see if there’s something more there about your missing files.

 

Hope this clarifies things a bit.

  • Ktgle's avatar
    Ktgle
    Explorer | Level 3
    3 years ago
    Nancy thank you for your timely response!

    It is my original account as I had to reset my password. I never deleted my pictures, which is why I am hoping I will be able to recover them.

    I am using the app and cannot see an events page
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Ktgle, sorry to jump in!

       

      If you just logged in to your account (and weren't prompted to create a new one), any files you would have in the account, would be found in your 'all files' page here.

       

      I hope this helps!

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