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How do I stop files being deleted due to inactivity?
Mark i was gonna ask about the comment u made 2 years ago saying that the content and files in dropbox gets deleted after 12 months of inactivity, how do i stop that? what constitutes inactivity? because i got a warning that my files may be deleted as it exceeded
Dropbox deleted my files after 2 years. Is this possible?
Hi! i logged into my dropbox account for the first time since 2023, and i cant find any files in my account (its a free account). Could they have been deleted by dropbox, and is there any way to recover them? Id really appreciate it if someone could take the time to respond to this.
The account appears to have been deleted without a warning.
Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a mess, so I only just saw it this evening. The email said it was downgraded but that my files hadn't been deleted. There was nothing about deletion. However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity. Has anyone had a similar situation? I'm so frightened that I've lost everything, as this was my backup. I don't know what I'll do if I can't recover my files. That's my wedding, my deceased family members, my whole life going back to 2012... Any assistance at all would be so appreciated. Thank you in advance!
Accidentally logged in using Google SSO instead of username/password, now my files are gone
Hello, I'm not sure if I messed something up with my account but all my past files are gone and it says I'm in the 2GB plan. I normally use the desktop app but recently my laptop died and was sent to repair. So I logged into Dropbox on browser, but accidentally used Google SSO instead of regular username/password. Now it says I'm on a 2GB plan and none of my past files are there. My account should be at 10GB or 20GB (I have been with Dropbox for over 10 years and I believe this was a grandfathered plan). If my Google SSO was mistakenly considered as a new account, how do I recover all the files from the old account? I tried logging in as username/password and seems like I'm stuck on the 2GB now with no history of past files!! Any help is appreciated, thanks in advance! Joey
I signed in to Dropbox from a new computer, but the last 3 years' worth of files are missing.
Hi there So my computer completely died without any warning. I have a new computer and logged into Dropbox. But I have no files for the last 3 years. I have all my other stuff which goes back to 2008. I use Dropbox all the time. I see that at one stage I must have signed up for Dropbox Plus but that I stopped paying for it in 2022 because the card I was using expired. I don't think I realised this. Could this be the issue? I seem to have plenty of storage still with the free plan. Can anyone help me work out why I can't see the last 3 years of my files? It's not a total disaster but I would like them back if possible. Many thanks Emma
