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mrcmrc's avatar
mrcmrc
Helpful | Level 5
1 month ago

I keep seeing a pop-up message online that keeps appearing each time. Can I stop it?

For the past few days, when I log in to the web version of Dropbox.com, I get a pop-up message that says, "View files you have deleted - You can also easily restore or permanently delete them here."
Even if I click the OK button, the message keeps appearing every time I log in. Is there a way to prevent this from happening?

Thanks!

4 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey there, mrcmrc​, I hope you're doing well! 

    I was wondering if the behavior remains the same when you access your account online using an entirely different browser. Can you also try the steps mentioned here about clearing the browser's cache, and using an incognito tab? 

    If you notice the same pop-up message after that, please send me a screenshot in order for me to have a visual too.

    I'll be waiting for your updates! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey mrcmrc, just wanted to check in and see if the issue was resolved for you or not.

    Keep us posted!

  • mrcmrc's avatar
    mrcmrc
    Helpful | Level 5
    1 month ago

    Sorry Hannah, yes after a clearing of the browser cache the pop-up do not appear anymore.

    Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Happy to hear that, mrcmrc!

    I hope you have a great holiday time and a happy new year!

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