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Dropbox Basic account is over quota and completely locked
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dropbox.com/home - /deleted_files - mobile app - desktop app I am not asking for more storage at the moment. I just need temporary access to delete files and bring the account under quota so I can properly assess my current and future needs. Can a Dropbox staff member advise or escalate? Many Thanks. MW
Link an existing folder within another folder
Hello! I've found a number of instances where I'm creating a new folder for a new project and would like to link to an already existing folder from a past project. I don't want to move the folder or create a copy, but just link to it as a shared resource. I mostly use dropbox within Finder, but occasionally on web as well, so it would be ideal for me to see this kind of link in both interfaces. Is this possible already or if not, would others find this helpful as well?Photos tab in Dropbox online contains bookoo pics from way back.
I was surprised to find that the Photos tab in Dropbox online (i.e. at Dropbox.com) contains bookoo pics from wayyyy back. I've always deleted pics from the iPhone after naming and saving the ones I want to keep on my PC (in Dropbox folders of my own (conscious) creation). In Dropbox it says, "Camera uploads is turned off." Don't believe I've ever intentionally told Dropbox to save all photos.I renamed one of my folders and now all of its files have disappeared.
Question or Issue On Fri 16 Jan 2026, I was organising Dropbox and instead of creating a new folder for Comms 2026, I renamed a current folder called Comms 2025 to Comms 2026. Now I can't find the files in that Comms 2025 folder. There are no files in Deleted Files and Activity isn't showing deletion of these files. When viewing all the Dropbox folders, Comms 2026 shows a drop-down sub-folder but I can't click on it. What can I do to find / recover / restore the file? I'm on a Dropbox Plus account.
I can't delete my old backups
Need help: I looked at a few threads concerning deleting Old Backups but none have solved my issue. See attached screenshot. Somehow I've managed to set up a new backup for my PC which I've paused for now. I have tried countless ways to delete the backups that have filled my Dropbox...no joy. I've gone through the Backup Settings, and I cannot find the old backup to delete: Can anyone see what I need to do for this? Mike
I keep seeing a pop-up message online that keeps appearing each time. Can I stop it?
For the past few days, when I log in to the web version of Dropbox.com, I get a pop-up message that says, "View files you have deleted - You can also easily restore or permanently delete them here." Even if I click the OK button, the message keeps appearing every time I log in. Is there a way to prevent this from happening? Thanks!
Can I edit a text (*.txt) file in Chrome browser?
Hi there, I'm struggling to edit a TXT file in Chrome browser on Dropbox. I'm sure I've done it with a .docx file before. When I search for this feature, Google returns results asking for it back to 2012, but there's nothing recently, the feature requests such as this one have been closed, so I'm assuming I'm having an issue with my account. Especially since Dropbox is pushing Family plans, signature, and other feature way more complex and less universal as a simple TXT editor. I've been using link removed it has looked the same for years and works fine, but I find it extra weird that a giant company like Dropbox doesn't have a similar feature. How do you usually edit a TXT file in the browser? I only have a few lines to add/remove, when I'm on a machine without the Dropbox app/daemon installed, and don't want to leave any file traces on that machine. See my environment in Chrome on a Macbook air, as a Dropbox Plus paying client. On TXT files, I have an "Open in" Menu, but the arrow only opens a 2px high line. This is definitely not expected behavior, as if the submenu was empty, it should not appear with an arrow in the first place. What could I be I missing here?
