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316 TopicsI can't delete a large folder due to "1 item couldn’t be permanently deleted" error.
I get this error when trying to permanently delete a folder in my trash. I checked, as suggested in the other discussion about this, and the folder is not shared (this was the problem in the other discussion). In fact, I am the only user on my account and have zero shared folders. I believe the problem is because the large amount of files within the folder, there are 37k, but I could be wrong. I have tried to delete again, as suggested by the error message, and from a different web browser (chrome, edge, and firefox), as suggested in the other discussion, all to no avail. I can not open the deleted folder to select files to manually delete, all though even if I could then it would be too tedious due to the large number of files. In general, I would really appreciate a clear all trash button or even better, an option to completely turn trash off.Solved36Views1like4CommentsMy folders were moved to another location on Dropbox, but there's no relevant record.
Hello, So I have a odd one I came in to work this morning and went to look for a sub folder and it was not there, after a moment I noticed that the hole folder was empty all my Folders in it where gone, when I stated poking around I found them all in another folder. But when I look at the logs I can not find any record of the move. Has this happened to any one else or know what may have happened.14Views0likes2CommentsAudio transcription malfunction, hard line breaks partway across every line
Recently when I have copied .wma audio transcripts from Dropbox to a Word document, the text inserts a hard line break on every line of the page about 2/3 horizontally across the page, with breaks landing in mid sentence. It never used to do this. The previous transcription format wasn't all that great either, and needed a certain amount of cleanup, but this latest glitch makes the transcribed text almost impossible to work with. Needless to say this is very annoying, as I use the transcript feature a lot. Could this problem please be addressed?1.3KViews1like28CommentsDo files sync to a computer after getting deleted?
Here is the reason I ask: I have about 10k files in my Dropbox (on web). I am currently syncing with a computer (on desktop), but it says the status is downloading about 800k files. My only guess, is it is some how syncing deleted files as well? Or is it something else, or is my guess correct? I would like a solution to this, because obviously it takes a long time to sync 800k files.26Views0likes4CommentsTagging while using Dropbox App & online
I’d love to be able to add tags to each of my photos, while using the app. I’m a sports photographer and it would be great if I had the ability to quickly add a tag for each player the way I’m able to add comments to each photo. I can do it on my desktop, but that is also very clunky. There’s got to be an easier way to see a reasonably sized photo while adding a tag.117Views0likes2CommentsAll the browsers time out when trying to delete content online.
I have a client that whenever they try to delete a file on any browser (Edge, Chrome, Firefox). The browser comes up with a timeout error. The downloaded application works with deleting files just fine. Only the browser is having issues. If anyone has any information on this it would be greatly appreciated.190Views0likes7CommentsWatermarking issues
I upgraded my dropbox so I could add watermarks to my images. I set up folder automations to add watermark words to everything I added to that folder. At first, it wasn't working. I'd add images and they stayed the same. Then out of nowhere it worked. But it added 2 copies to the folder, one original and one watermarked. No big deal really. Then it changed on its own to only adding one copy. But it was a watermarked copy so I was happy with that. Then the next day I transferred and watermarked a handful of images and then in the middle of it all, dropbox stopped watermarking altogether. It has now been another 2 days and it still will not watermark. I've tried creating a new folder with a new automation, but still no watermarking is happening. Any thoughts on what the issue could be? Why was it so inconsistent from the start?199Views0likes3CommentsI'm unable to move a folder back to the team space from my personal folder
I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Dropbox account. People still have access, but it is in the wrong place. I assume I accidentally dragged it in there. The instructions I've found say I should be able to hover over the folder, see the 3 dots, and select "move," but "move" is not an option that comes up when I do that. When I try to copy or drag the folder out of my personal folder to the main team folder, the message says I can't do that, because I need special permission. I am the account admin (business owner), so it seems like I should have permission to do anything, but apparently I don't. What steps can I take?2.1KViews0likes18Comments