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nij458's avatar
nij458
Explorer | Level 4
2 months ago
Solved

I have trouble installing Dropbox on Windows 11; I keep seeing an error 2 message.

Hey guys

Having trouble installing Dropbox (both online and offline installer) on my Windows 11 pc. Event viewer has the 2 following errors: 

- DCOM got error "2" attempting to start the service DropboxUpdaterInternalService123.0.6299.49 with arguments "--com-service" in order to run the server:
{389C3D18-603D-5829-972C-A80D09824068}
- The DropboxUpdater InternalService 123.0.6299.49 (DropboxUpdaterInternalService123.0.6299.49) service failed to start due to the following error: 
The system cannot find the file specified.

How can I get this installed, any help would be appreciated. 

Thanks

desktop
Error Messages
Install
windows
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for posting this on our forum, nij458! 

    When you get the chance, please follow these steps to perform an advanced reinstall of the Dropbox app on your computer. 

    If that doesn’t help, I’d like a screenshot of any error(s) you’re still getting. 

    Let me know how it goes.

4 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for posting this on our forum, nij458! 

    When you get the chance, please follow these steps to perform an advanced reinstall of the Dropbox app on your computer. 

    If that doesn’t help, I’d like a screenshot of any error(s) you’re still getting. 

    Let me know how it goes.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Happy to hear it, nij458! I'll be here, in case you need something else.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi nij458​  and welcome to the Dropbox Community! I’m so glad to hear your installation issue is resolved and huge thanks to our amazing Nancy​ for helping get things sorted 🙌 It’s always wonderful to see things come together like that.

    I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Now that you’ve got Dropbox up and running on Windows 11, I’d love to know ... how are you finding the experience so far? Do you have a favourite feature that’s made your setup easier?

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager)

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