Forum Discussion

thaido's avatar
thaido
New member | Level 2
3 years ago

How can I recover my files after cancelling my plan

2 Months ago I cancelled my Dropbox Plus account and migrated to another cloud service.  I realized now that many of my files are gone and I don't know how to recover them. There are no files in my...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi thaido, thanks for bringing this to our attention.

 

If the deleted files page isn't showing anything there, then it means that it isn't possible to recover any files, as it's outside the recovery period of 30 days. Dropbox Plus also has the 30 days recovery period.

 

Upgrading to a Dropbox Professional plan wouldn't be retroactive, so it wouldn't be possible to recover those files, even from our end.

 

I'm sorry I can't be more helpful on this matter.

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