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Forum Discussion

Cidovia's avatar
Cidovia
Explorer | Level 3
3 years ago

How can I restore an account after a ransomware attack?

Hello there,   I would like to know how to restore the whole account to a previous version in order to delete all the files infected by a virus. I saw how to recover files but not the whole acc...
restore
security
Cidovia's avatar
Cidovia
Explorer | Level 3
3 years ago

Now I have another question. Although I had unlink his device, I understand that the affected files are already up on the cloud. If I synchronize Dropbox from my device I will got that files, won't I?

The account was OK on Monday 27. Now I'm seeing that every single file was modified on Tuesday 28 at 16:09. That means the whole account is corrupted, I'm afraid.

Should I delete everything now?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Cidovia, no need to delete anything!

 

We can assist you with rolling back the account to a point in time you prefer. 

 

Can we send you an email?

  • Cidovia's avatar
    Cidovia
    Explorer | Level 3
    3 years ago
    Oh, thank you Hannah, that would be great. Of course you can send me an email.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No worries, Cidovia! I just sent you an email, so we'll continue working on this there. 🙂

      • Cidovia's avatar
        Cidovia
        Explorer | Level 3
        2 years ago

        Dear Hannah, is the ticket still open? I am going to check your instructions just today, it was impossible for me last week. Thanks!!

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